Global address list is not updating on client

Event ID : 9117Category : OAL Generator Source : MSExchange SA Type : Informational Generated : 1/1/2007Machine : OAB_Server1Message : OALGen successfully opened a connection to Active Directory 'OAB_Server1' which will supply the current Address Lists.- Default Offline Address List For more information, click : Before Exchange 2003 Service Pack 2 you will not see which domain controller name listed in the event id.If everything is ok here, you want to proceed to connect to the rest of your domain controllers and verify the same information.If you see inconsistencies between the objects, then you know that all of your changes have not replicated around yet.There are two really basic things that must be understood before troubleshooting any process: One way to verify this is to turn up diagnostic logging to maximum or expert, and then rebuild your Offline Address List.This will be done two different ways depending on the version of Exchange you are running (Exchange 2003 or Exchange 2007).If this is the case, then you will need to use the Active Directory Sites and Services MMC to force replication.

It had all of the up-to-date information until I did a manual send/receive of the address book.I'm having an issue with Exchange 2010 and Outlook 2010. This problem started after we flattened our domain. We migrated all the users from the the sub to the top using the ADMT and then we took down sub. To be sure, does OWA (which uses live information) reflect the GAL correctly? The first thing you should do is on a test workstation, is delete the *files.Essentially, the issue is the GAL is not updating in Outlook. I looked at the recipient filter of the GAL, it's below for reference: (Alias -ne $null -and (Object Class -eq 'user' -or Object Class -eq 'contact' –or Object Class -eq 'ms Exch System Mailbox' -or Object Class –eq 'ms Exch Dynamic Distribution List' -or Object Class -eq 'group' -or Object Class –eq 'public Folder')) The next thing I'm going to try is creating a new GAL and making it the default, if necessary. That will force Outlook to download a complete GAL. If so, it is probably that the incremental update files haven't updated correctly.I have been spending a fair amount of time in the newsgroups lately, and I have seen a lot of posts around new objects not showing in the Offline Address List when clients are running in Outlook cached mode. This is very important because in medium to large sized environments there is a good chance that when you update the Offline Address List, the OAB Generation server will be reading the Global Address List objects from a domain controller that has not received the new objects that were created.1.This is a fairly easy process to troubleshoot if you know where to look and what to look for. Microsoft Outlook 20 clients are configured for cached mode by default. An Outlook client will download the Offline Address Book assigned to the user when it synchronizes with the user’s mailbox for the first time.

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